Introduction
The Terms and Conditions Page reflects Search Berg guidelines pertaining to establishing disclaimers, the use of, and limitations of liability governing the use of Search Berg website as well as work we conduct for all Search Berg clients. It also highlights important guidelines pertaining to refunds and the 100% money-back guarantee policy.
By using this Website, the User consents to and acknowledges all of the practices described below.
Search Berg Website Content
All web content present on this site, including the company logo, images, videos, icons, the header, footer, all the landing pages and blog are the exclusive property of Search Berg. We reserve all rights to the website content material. This content cannot be copied, modified, reproduced or republished, posted or distributed in any way and/or in any form without the full knowledge and prior written permission from Search Berg.
Search Berg is a registered trademark which cannot be used in any manner without prior written consent from us. Any unauthorized use of our content materials will constitute a violation of laws pertaining to copyright, trademark and any other legal laws that might be impacted because of it. Search Berg will be within its rights to pursue criminal or civil penalties against parties who illegally use our website content.
Refund Policy
At Search Berg, we strive to ensure all our clients are satisfied with our services. However, we understand that there may be instances where you would want to discontinue our services. Our refund policy is designed with flexibility and fairness in mind.
Active Projects
If you wish to discontinue our services while your project is still active, we will refund the balance of your order on a pro-rata basis. The amount for the work already delivered will be retained, and the remaining balance will be refunded.
Projects 90 Days Old or More
Any project—whether active, on hold, in-progress, or already completed—will not be eligible for a partial or full refund if the payment for that project was made 90 days ago or more.
Prepaid Plans
Our prepaid plans are billed in advance on a quarterly, semi-annual, or annual basis and we offer refunds on a pro-rata basis in case of early cancellation.
If you decide to cancel your prepaid plan early, you are eligible for a prorated refund calculated based on the original (non-discounted) rate of the services used. This means that even if you received a discount for paying upfront, your refund will be calculated as if you were charged the standard rate for the services you used.
Here is an example of how this policy works:
Let's say you purchase a 12-month SEO marketing plan worth $1,000 per month or $12,000 annually. You receive a 33% discount for paying upfront, bringing your total to $8,040. After 6 months, you decide to cancel the plan.
The cost of the services used will be calculated at the original rate of $1,000 per month, totaling $6,000 (1,000 x 6). This amount will be subtracted from the amount you paid upfront, leaving a credit of $2,040 ($8,040 - $6,000).
The refund for each of the remaining 6 months will therefore be $510 ($2,040 / 4). So, if you cancel your 12-month plan after 8 months, you would be refunded a total of $2,040.
Refunds will be processed to your original payment method after initiation from the finance department within 3-5 working days.
Complete Refunds
If you have specific concerns and wish to request a complete refund, please send us a refund request. We will review your case and make a decision accordingly.
100% Money Back Guarantee
Search Berg has a no-hassle 100% money back guarantee policy for SEO projects. Certain conditions do apply.
If the client’s designated website is not ranking after completing all the deliverables assigned for that project inside 30 days, Search Berg will not hold the client liable for payment and will reimburse the entire payment amount to the client, including any and all transaction changes.
Clients must contact Search Berg and initiate the money-back guarantee process within 60 days from the date of project completion. Requests received after 60 days will not be entertained.
Recurring Payment Policy
Unless quoted in writing, all Internet Marketing Services by Search Berg will be charged on a monthly and/or prepaid time recurring basis. This includes, services such as Search Engine Optimization (SEO), Pay Per Click Advertising (PPC), Social Media Marketing, Content Marketing, Reputation and Brand Management and other similar Digital Marketing services. Depending on the length, complexity and duration of a project, certain Web Design and Development based projects may also be charged on a recurring monthly payment basis.
Client Feedback And Approval
Prompt client feedback and approval is required for all projects undertaken by Search Berg, unless auto-approval is provided by the client in writing. If no client feedback is received for 30 days or by the project completion date (whichever comes first), Search Berg will reserve the right to keep the cost of the project as we pre-allocate all resources for the project entirety. Clients will not be eligible for a full refund; however, a partial refund is possible upon mutual agreement.
Right to Refuse
We reserve the right to refuse service to anyone at our discretion.
Disclaimers And Limitations On Liability
Client Websites
Search Berg will not be liable or responsible for any damages of any kind to the client, their website(s) or any other entity. Clients who are dissatisfied with the service can request a refund and discontinue using the site. We will not be responsible for any accidental loss or release of client data or for any penalties the client website may incur from search engines. Search Berg only utilizes white-hat SEO strategies in accordance with Google Guidelines. Any action we take, we do so only after informing the client and seeking their approval beforehand.
Changes To Client Website (General)
We advise all clients to routinely backups their website in case of any data loss. Search Berg will not be liable for any loss of data or website issue. We recommend clients never make any changes to their website without informing us first beforehand.
Changes To Website META Tags
Changing the website template, design, or META tags can impact rankings, and traffic. We strongly advise and recommend that clients never change any META details or content on a landing page or website without informing us beforehand. Search Berg will not be responsible for any rankings, traffic loss as a result any changes to META, content, design or theme change from any party.
Search Engine Penalties
Search Berg will not be liable in any way if a client website is penalized by search engines for any reason. Search Berg practices white-hat SEO in full accordance with Google Guidelines and we always seek approval from the client before making changes to their website. Should search engines penalize the site for any reason, Search Berg will not be held liable or accountable.
Web Development Policy
We only do development work at client’s request. Search Berg will not be held liable or responsible for any damage to the website, loss or theft of data, or damage to any other online and/or offline property. Clients are encouraged to provide us with user-level access instead of administrative access wherever possible. We also recommend that clients change any login details they provide us after we have successfully concluded the assigned task. We highly recommend that clients keep a backup of their website on a secure server. If the website disappears from the Google Index or is completely erased accidentally, Search Berg will not be held liable or accountable.
SEO Work
Search Berg shall not be responsible if search engines start discounting links from their index for any reason. Neither will Search Berg be liable for any rankings or traffic loss due to search engine updates or strategy changes from either end. Any delays or performance issues arising from client hosting, ISP provider, delays from client’s end or from circumstances beyond our control will not be the responsibility of Search Berg. By using the website, you hereby waive any claim against Search Berg arising out of any type of loss, theft, malfunction or disruption to the client website or any properties attached or associated with it.
Google My Business Setup & Recovery
Service Eligibility
The "GMB Profile Setup" is only applicable to new GMB/GBP accounts. Clients whose Google Business Profile has already been set up will not be eligible for this package.
Documents Required
Clients availing Search Berg’s Google My Business (GMB) service must provide valid identification and necessary business documentation (to Google) for verification purposes. This may include but is not limited to business licenses, identification proofs, and relevant certificates.
Without the aforementioned documents, Google might delay the clients’ profile setup for which Search Berg is not liable.
Verification Video Calls
As part of the GMB verification process, clients may be required to participate in video calls with Google to confirm their identity and ownership of the business associated with the GMB listing. These video calls are conducted for security and authentication purposes.
As such, Client agrees to take these verification calls independently from Google. Without Clients’ participation in these calls, the profile setup process will be delayed for which Search Berg will not be liable.
GMB Profile Setup
With the GMB profile setup package, clients are entitled to 30 days of support following the setup and optimization of their GMB listing. This support includes assistance with any technical issues, optimization queries, or general inquiries related to the GMB service provided.
This is usually a charged service which Search Berg is providing Free of cost. As such, for any issues arising after 30 days, Search Berg will not entertain any support queries before signing a new support agreement with Client.
Please Note: In case of any violations (arising from the client's end) in Google's recommended guidelines and policies pertaining to GMB/GBP, the "30-day support" clause will cease to be valid. Google's detailed policies regarding GMB/GBP may be found here.
Steps Client Has to Take in Case of Suspension
In the event of GMB listing suspension, clients are required to follow the outlined steps provided by our support team to address the issue promptly. This may involve providing additional documentation to Google, rectifying policy violations, or appealing to Google about the suspension decision.
In case the Client fails to take these steps, Search Berg will not be liable for any delays or losses that occur in your GMB profile re-instatement process.
Arbitration
In case of any dispute, both the parties agree that they will try to resolve the matter amicably between themselves. Client may send any type of complaint at any stage of the project to contact@searchberg.com and the management team will promptly reply to the client. In the event they are unable to resolve it, both the parties agree to seek to resolve the dispute amicably by using Alternative Dispute Resolution (ADR) service provided by American Arbitration Association (adr.org).
Image Policy
We only use streaming images for client projects unless the client is willing to pay for exclusive rights for a particular picture. Search Berg only utilizes legally usable steaming images for clients. We never use images that have copyright protection or without authorization.
Changes To Our Terms And Conditions Page
Should Search Berg decide to amend, update or change its Terms and Conditions page, we will do so accordingly by making the necessary changes on this page. Users are encouraged to visit this page regularly in order to stay updated on the latest Search Berg policies. Search Berg is not obligated to inform clients regarding changes to their Terms and Conditions or Privacy Page.
Notification Of Changes
Search Berg is neither liable nor obligated to notify users of any changes made to our Terms and Conditions page. Viewers and clients must check this page regularly in order to be promptly updated regarding Search Berg policies pertaining to refunds, liability, and other important terms and conditions.
Access To Dashboard
Access to our newly designed Client Dashboard tool is only available for Search Berg clients. Users will be able to utilize this tool for as long as they are customers of Search Berg. The Dashboard tool highlights invaluable data pertaining to a client’s website. It is an aerial view of the website and how it is performing on specific platforms. Users can monitor our progress and see how Search Berg is working on their website on a daily basis. All information is displayed in real time. This access is created based on the information provided by the user at the time of registration. This information is not shared or sold.
Search Berg Images Policy
All images on the Search Berg website are Search Berg property and shall not be used in any way, form or fashion without first seeking written approval and verbal authorization from Search Berg.
Search Berg only utilizes legally usable images for clients. We never use images that have copyright protection.
Privacy Policy
Please also visit our Privacy Policy page for more information on user privacy and security and how Search Berg uses the information provided by users. The Privacy Policy page can be found here: www.searchberg.com/privacy-policy/.
Contact Search Berg
Viewers and users who have any questions or queries regarding Search Berg’s Terms and Conditions, can contact us using the information below.
www.SearchBerg.com
contact@searchberg.com
855-444-4777
**UPDATED – March 5th, 2024
